Support Guide

We provide structured assistance for all Quantdesk apps across Apple, Android, and web platforms.

1. Contact Channels

Email: support@quantdesk.in for product help, feature requests, billing questions.
In-app support: Use the “Help & Feedback” menu item inside Kandle, Nivati, Kubi, and other mobile apps.
Priority / enterprise: Dedicated Slack or Teams channels available for retained clients.

2. Response Targets

Severity 1 (service down, data loss): under 2 business hours.
Severity 2 (major feature broken): under 8 business hours.
Severity 3 (minor issues, questions): within 1 business day.

3. Troubleshooting Checklist

Confirm you are on the latest version from the App Store, Play Store, or the web dashboard.
Provide device/OS details, screenshots, and timestamps when reporting issues.
For automation products (formsheet, reddsignal), include workflow IDs or spreadsheet URLs.

4. Data & Privacy Requests

Request data export or deletion via privacy@quantdesk.in. We verify ownership through account email or store receipt before processing.

5. Status Updates

Planned maintenance and incident reports are shared via email alerts and the in-app notification center. Enterprise customers may opt-in to webhook pings.